reading 001

"The customer is the most important person in your business," so the saying  
goes. True! For this reason, more and more companies today pay off handsomely for a customer complaints program. A mishandled complaint
can cost you much, much more than a customer. And many business have
had the misfortune of seeing, hearing and reading about a dissatisfied customer in the media. That's one kind of publicity no business can afford. There's only one way to avoid losing a customer and end up in a win-win situation.A simple and easy guide below will show you how to handle complaints:

handsomely 相當地 可觀地;氣派地
mishandled 錯誤地處理 亂弄
dissatisfied 不滿的